The General Terms and Conditions of International Visa Services Europe GmbH make up a legal ground for provision of the company’s services. By submitting the visa application to International Visa Services Europe GmbH the customer acknowledges the General Terms and Conditions.

1. General Provisions

1. International Visa Services Europe GmbH (later referred as ’visa application centre’) is an outsourcing entity of the Indian Embassy in Berlin and the Indian Consulate in Munich.
2. The visa application centre assumes the responsibility of processing visa applications on behalf of the Indian Embassy in Berlin and the Indian Consulate in Munich.
3. The visa application centre is empowered to receive passports, related documents and fees from both individuals and companies (later referred as ‘applicant’) and hand it over to the applicant or else an authorized person, or dispatch themto the applicant after a proper decision about the application has been made by the Indian Embassy or the Indian Consulate.

2. Visa Provisions

1. The visa application centre has no legal capacity to issue or guarantee the issuance of a visa to the applicant. The Indian Embassyor the Indian Consulate are sole authorities to make respective decisions on issuance of visas. The visa application centre can not be held accountable for the time and outcome of the decision of the stated authorities.
2. The visa application centre is obliged to forward passports, related documents and respective visa fees to the Indian Embassy or the Indian Consulate.

3. Provisionson Returning Documents to the Applicant

1. Upon processing of the application by the Indian Embassy or the Indian Consulate, the visa application centre is obliged to hand over the documents to the applicant or an authorized person, or else dispatch them to the applicant’s address. The Indian Embassy or the Indian Consulate retains the right to dispatch the documents to the applicant themselves.
2. The visa application centre retains the right to select Courier Service. In doing so, it should refer to the safest, reliable and effective means.
3. The visa application centre can neither be held liable for timely deliveries nor for the loss of documents in transit by the Courier Service. Shall any of the above stated result in a material loss to the applicant, the visa application centrebears no liability for the material restitution. The visa application centre is obliged to pass on any material compensation made by the Courier Service provider.

4. Provisions on Revocation

1. Shall the applicant enter the contract by means of distant communication including telephone, electronic message, letter, fax etc., the applicant retains the right to rescind the contract:
   1. Rescinding the Contract
   The applicant has the right to rescind the contract in written form within 14 days of entering the contract(e.g. letter, fax, electronic message) without providing specific reasons for doing so. The period shall neither start before contract is entered by both parties and nor before the visa application centre fulfills its information obligations in accordance with Article 246 § 2 in association with § 1 paragraphs 1 and 2 of the EGBGB. The timely dispatch of the revocation is sufficient to comply with the revocation notice period. The revocation is to be forwarded to the visa application centre, where the contract has been entered:
   
   Berlin Visa Application Centre:
   India Visa Center
   Turken Str. 25A,
   13349 Berlin
   Email : ivsberlin@ivsglobal.net
   
   Munich Visa Application Centre:
   India Visa Center
   Bayer Straße 13,
   80335 München
   Email: ivsmunich@ivsglobal.net
   
   
   2. Revocation Consequences
   Shall the revocation prove valid both parties are to be restituted up to their respective pre-contract levels. If the applicant is unable to restitute the visa application centre in whole or in part or else returns anything of value to the visa application centre in a deteriorated condition, the visa application centre retains the right to claim compensation of the lost value. The eventual consequence of this claim may be the fulfillment of the contractual payment obligations for the period staring from contract entry by both parties until the revocation. The compensation payments must be settled within 30 days. The period starts on the date of dispatch of revocation statement for the applicant; while it starts on the date of receipt for the visa application centre.

5. Provisions on Liability

1. The visa application centre is obliged to manage applications, passports, related documents and fees with a care attributable to a reasonable person.
2. The visa application centre may not be held liable for a damage resulting from unforeseen circumstances. An unforeseen circumstancecan constitute any event or incident that is beyond visa application centre’s control and that is not attributable to any act or omission by the visa application centre, which, however, does not include subcontractors of the visa application centre as well as industrial conflicts or disputes at the visa application centre.
3. Shall the applicant wish to use a Courier Service, it is to be acknowledged that the service is outsourced to a third-party providers and the visa application centre may not be held liable what so ever for any imperfections of the service and the resulting consequences such as material losses and monetary damages.
4. The liability provisions may not apply if these can be attributed to:
   1. Loss of life, personal injury or damage to health that arise from negligent or intentional breach of contractual obligationsby the visa application centre or one of its legal representative or vicarious agents
   2. The cause of the damage or loss is due to intentional behaviour or negligence by the visa application centre, legal representative or one of its vicarious agents.
   3. The principal asserting rights based on a defect or deficiency arising from a quality guarantee or its duration.
   4. The visa application centre negligently breaches a contractual obligation whose fulfillment constitutes the due performance of the contract and on whose fulfillment the contractual party may usually rely on(cardinal obligation). Shall the visa application centre negligently breach a cardinal obligation, its compensation obligation is limited to the contract-typical, foreseeable damage or loss; unless no intentional or negligent act can be tracedand the visa application is not liable for the loss of life, personal injury or damage to health. Shall the visa application centre be at fault in connection with the organization of the conveyance process in this respect, its liability for pecuniary loss is limited to a typical maximum of EUR 800,00.